SHIPPING POLICY

Availia Wellness

Effective Date: January 1, 2026

Thank you for shopping with Availia Wellness. The following Shipping Policy outlines our order processing procedures, shipping practices, and customer responsibilities regarding delivery.

Order Processing

Orders are typically processed within 3 to 5 business days after payment has been received and verified.

Processing times are estimates only and may vary based on inventory availability, order volume, seasonal demand, holidays, or other operational factors.

During promotions, product launches, sales events, or peak shopping periods, processing times may be extended. Such delays do not qualify for order cancellation, compensation, refunds, chargebacks, or store credits.

Business Hours

Our fulfillment operations are conducted during normal business hours:

Monday to Friday
9:00 AM – 5:00 PM Pacific Time

excluding weekends and statutory holidays.

Orders placed outside of business hours will be processed on the next available business day.

Shipment Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Carrier information
• Tracking number
• Shipment status details, where available

All orders are shipped using trackable shipping services whenever possible.

Tracking information may require up to 48 hours to become active after shipment.

Delivery Responsibility

Once an order has been shipped, customers are responsible for monitoring tracking updates and ensuring they are available to receive their package.

If a carrier requires additional delivery instructions, signature confirmation, pickup arrangements, or redelivery scheduling, it is the customer's responsibility to communicate directly with the carrier.

Availia Wellness is not responsible for delivery delays caused by:

• Missed delivery attempts
• Customer unavailability
• Access restrictions
• Carrier pickup requirements
• Failure to monitor tracking information

Shipping Address Accuracy

Customers are responsible for ensuring all shipping information is complete and accurate before placing an order.

Availia Wellness is not responsible for delays, losses, returned shipments, or delivery failures resulting from:

• Incorrect addresses
• Missing unit numbers
• Incomplete address information
• Customer-entered errors

Orders begin processing shortly after they are placed and therefore cannot always be modified, redirected, or cancelled.

Refused, Unclaimed, or Undeliverable Packages

No refunds, replacements, or store credits will be issued for orders that are:

• Refused by the recipient
• Abandoned or unclaimed
• Returned due to an incorrect address
• Returned due to failed delivery attempts
• Rejected because customs duties, taxes, or import fees were not paid

Shipping fees are non-refundable.

International Orders

Customers are responsible for all customs duties, taxes, brokerage fees, import fees, and other charges imposed by their country or local authorities.

Availia Wellness has no control over these fees and cannot estimate their amount.

International shipments that are refused, abandoned, seized, destroyed, or deemed undeliverable by customs authorities or shipping carriers are not eligible for refunds, replacements, or store credits.

Lost Shipments

If tracking indicates that a package may be lost in transit, Availia Wellness may initiate a carrier investigation.

Any replacement shipment or store credit will only be considered after the carrier has officially declared the package lost.

Delivery Confirmation

Orders marked as delivered by the shipping carrier are considered successfully fulfilled.

Availia Wellness is not responsible for packages that are lost, stolen, misplaced, or damaged after delivery has been confirmed by the carrier.

Carrier tracking records, delivery scans, GPS verification, photographs, and signature records may be used as proof of successful delivery.

Contact Us

For questions regarding shipping, please contact:

Availia Wellness
📧 info@availiawellness.com